JIRA – How to ensure a ticket is put back in the previous state
Setting up workflows on JIRA is pretty much strait forward, but some times some of the very basic stuff seems lacking, or sometimes can only be achieved by using some extensions. Today’s case would simply be possible had Atlassian developed the previous_state action. As usual in JIRA, adding new features demanded by users is not that common. However on this case, there’s a solution for this. Problem statement The scenario is around a state which has multiple entry points, and you wan’t the workflow to ensure that if a ticket can only go forward in the process, or backwards to …